Terms and Conditions

Full terms & conditions for My Little Cakery are detailed below. By paying your deposit it will be deemed that the terms and conditions are understood and accepted as applying to your order.

 

All prices are non-negotiable and priced according to your exact design and the size of your cake. 

 

Following your consultation / enquiry, your quote is valid for up to 1 month (Wedding Cakes) or 14 Days (Celebration Cakes). Paying your deposit will secure this price & the slot in the diary. 

 

DEPOSITS

A non-refundable £20 deposit for cakes or price advised for cupcakes is required in order to secure the commission of your cake and chosen date with My Little Cakery. 

 

If your deposit is not paid within 1 month (for wedding cakes) or 14 days (For celebration cakes) of quoting then we reserve the right to cancel any previous arrangements or quotations.

 

Final payment for your wedding cake is required no later than 30 days before the collection/ delivery. It is your responsibility to remember to send this payment, as a reminder is not issued. 

 

Final payment for your celebration cake can be made on the day of collection. Cheques cannot be used as payment. 

If full payment is not received before cake collection / delivery then the order will not be released.

 

CANCELLATION

If cancellation of an order takes place we reserve the right to retain your non refundable deposit. If cancellation takes place less than 7 days before the event then we reserve the right to seek 100% of the order value. 

 

Cancellation must be made in writing (by letter or email) to My Little Cakery and will only be deemed to take effect from the date your letter/email is received at our premises. 

 

If you postpone the event we will endeavour to transfer your order providing the date is suitable for ourselves, otherwise it shall be treated as a cancellation (see above). 

 

We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill health, during which we will refund any money taken in full.

 

 

ALTERATION & CHANGES

It is your responsibility to read & check the quote thoroughly; any amendments to design should be advised by mail asap. 

 

If requested, we will try to adjust the design where possible, but sometimes this is not possible according to the nature of the request or amount of notice given. If the alteration affects the cost, or prep for the original design has already been undertaken, then your balance will be adjusted accordingly. Please warn us when you pay your deposit if you are undecided on the design. 

 

We reserve the right to change the design at any point if circumstances beyond our control, may compromise the quality of the finished cake, e.g. Melting due to weather. 

 

Each cake is made individually by hand, so although every effort is made to ensure consistency, a small amount of variation may occur from the design requested / picture supplied.  

 

ALLERGIES & SPECIAL DIETARY REQUIREMENTS

 

SPECIAL DIETS

Please discuss with us if you or any of your guests have special dietary requirements. Cakes can be made gluten free, egg free and diary free.

 

NON-EDIBLE ITEMS

 

Most cakes will contain small parts of inedible items; it is the client’s responsibility to ensure these are removed by your caterer/guests before consumption e.g. Support dowels in tiered cakes, ribbon, wires in sugar flowers, flower picks & flower tape etc.

 

GDPR Policy
As of the 25th May all businesses have to be GDPR compliant.

My Little Cakery will only hold the minimum of personal data required to fulfil your order (for example your name, telephone number, address, email address.) My Little Cakery does not store any card or bank details. My Little Cakery will ask for the contact details at the time of ordering via phone, email or social media in order to process your order. Any messages prior to the 25th May 2018 will be destroyed (Unless a current customer).

My Little Cakery does not run any digital marketing campaigns and will not pass any of your details to third parties unless instructed to do so by you to facilitate the delivery of your order . Your data is held solely to facilitate your order, once your order has been fulfilled your data will be held for the necessary time and then securely destroyed. You have the right to ask at any time about your data and its use. Please email us at nat@mylittlecakery.com if you have any concerns.

All personal information held by My Little Cakery is stored on a PC or a phone that is password and code protected. These passwords are updated regularly and the devices have the relevant up to date security software.
Any printed data held is kept in a locked cabinet inside a locked room . Once your order has been fulfilled the data is shredded and destroyed. 

Natalie Crooks

Owner and Cake Designer
My Little Cakery

 

 

**** Good to know ****

My Little Cakery can cater for special dietary requirements creating delicious gluten free, egg free and dairy free cakes.

 

Contact

Check out our new designs on Instagram www.instagram.com/mylittlecakery_

 

We are also on Facebook 

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My Little Cakery Bespoke Wedding and Celebration Cakes in East Yorkshire