Full terms & conditions for My Little
Cakery are detailed below. By paying your deposit it will be deemed that the terms and conditions are understood and accepted as applying to your order.
All prices are non-negotiable and priced
according to your exact design and the size of your cake.
Following your consultation / enquiry, your
quote is valid for up to 1 month (Wedding Cakes) or 14 Days (Celebration Cakes). Paying your deposit will secure this price & the slot in the diary.
A non-refundable £20 deposit for cakes or price
advised for cupcakes is required in order to secure the commission of your cake and chosen date with My Little Cakery.
If your deposit is not paid within 1 month (for
wedding cakes) or 14 days (For celebration cakes) of quoting then we reserve the right to cancel any previous arrangements or quotations.
Final payment for your wedding cake is required
no later than 30 days before the collection/ delivery. It is your responsibility to remember to send this payment, as a reminder is not issued.
Final payment for your celebration cake can be
made on the day of collection. Cheques cannot be used as payment.
If full payment is not received before cake
collection / delivery then the order will not be released.
If cancellation of an order takes place we
reserve the right to retain your non refundable deposit. If cancellation takes place less than 7 days before the event then we reserve the right to seek 100% of the order
Cancellation must be made in writing (by letter
or email) to My Little Cakery and will only be deemed to take effect from the date your letter/email is received at our premises.
If you postpone the event we will endeavour to
transfer your order providing the date is suitable for ourselves, otherwise it shall be treated as a cancellation (see above).
We retain the right to cancel the booking in
very unusual circumstances beyond our control, such as fire or ill health, during which we will refund any money taken in full.
ALTERATION & CHANGES
It is your responsibility to read & check
the quote thoroughly; any amendments to design should be advised by mail asap.
If requested, we will try to adjust the design
where possible, but sometimes this is not possible according to the nature of the request or amount of notice given. If the alteration affects the cost, or prep for the original design has already
been undertaken, then your balance will be adjusted accordingly. Please warn us when you pay your deposit if you are undecided on the design.
We reserve the right to change the design at
any point if circumstances beyond our control, may compromise the quality of the finished cake, e.g. Melting due to weather.
Each cake is made individually by hand, so
although every effort is made to ensure consistency, a small amount of variation may occur from the design requested / picture supplied.
ALLERGIES & SPECIAL DIETARY
Please discuss with us if you or any of your
guests have special dietary requirements. Cakes can be made gluten free, egg free and diary free.
Most cakes will contain small parts of inedible
items; it is the client’s responsibility to ensure these are removed by your caterer/guests before consumption e.g. Support dowels in tiered cakes, ribbon, wires in sugar flowers, flower picks &
flower tape etc.
As of the 25th May all businesses have to be GDPR compliant.
My Little Cakery will only hold the minimum of personal
data required to fulfil your order (for example your name, telephone number, address, email address.) My Little Cakery does not store any card or bank details. My Little Cakery will ask for the
contact details at the time of ordering via phone, email or social media in order to process your order. Any messages prior to the 25th May 2018 will be destroyed (Unless a current
My Little Cakery does not run any digital marketing
campaigns and will not pass any of your details to third parties unless instructed to do so by you to facilitate the delivery of your order . Your data is held solely to facilitate your order, once
your order has been fulfilled your data will be held for the necessary time and then securely destroyed. You have the right to ask at any time about your data and its use. Please email us at
firstname.lastname@example.org if you have any concerns.
All personal information held by My Little Cakery is stored
on a PC or a phone that is password and code protected. These passwords are updated regularly and the devices have the relevant up to date security software.
Any printed data held is kept in a locked cabinet inside a locked room . Once your order has been fulfilled the data is shredded and destroyed.
Owner and Cake Designer
My Little Cakery